PHOENIX (3TV / CBS 5) – Kim Golis thanks 3 On Your Side; she has over $ 900 in her pocket.
“I wasn’t giving up. I had Gary Harper on my side, and it was great,” Golis said. “It’s good to know that you have someone by your side. “
In a previous report from 3 On Your Side, Golis explained how she used the Hotels.Com travel website to book a room on Coronado Island. The $ 510 room was for her adult daughter and family for their annual California vacation.
Phoenix woman says travel website lost her ‘guaranteed’ hotel reservation
“First of all, it’s Coronado, and it’s June. So getting out of Arizona in June to Coronado is a treat,” Golis told 3 On Your Side.
The reservation was guaranteed by Hotels.Com. But when Golis’ daughter arrived, bad news.
“So what happens when your daughter arrives at the hotel?” 3 Gary Harper from On Your Side asked. “They got there and the hotel said they didn’t have a room,” she replied. “But it’s guaranteed,” Harper said. “That’s right.”
Golis must have found another room available at another hotel, but when she did, it cost her around $ 1,415. That’s about three times more than she expected to pay in the other place.
“They need a place to stay. So I said we would do that and chat with Hotels.Com when we get back,” Golis said.
Since June, Golis says she’s been fighting Hotels.Com to reimburse her for the difference she had to pay between the two rooms, which is roughly $ 912. So she reached out to 3 On Your Side, and Gary Harper got his hands on the travel website. After considering the matter, Hotels.Com promptly refunded Golis $ 912.
“Literally it’s been a week since Gary contacted them, they got back to me and I got the refund. So what I couldn’t do in three months, he did in a week.” , said Golis.
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