SriLankan Holidays has launched a new state-of-the-art website with enhanced functionality and convenience in partnership with GoQuo, a Malaysian online travel retail platform provider. Passengers can plan and book their entire vacation through the multifunctional website, including flight tickets; hotels; transfers; guided tours ; and ancillary services as a package or separately. Additionally, the website is user-friendly; multilingual; mobile compatibility; and offers a comprehensive inventory of options designed to meet all customer travel needs.
Passengers get the best of both worlds with access to a plethora of hotels through SriLankan Holidays’ own hotel partner contracts and aggregators such as Agoda; Expedia; and hotel beds. Hotel searches can be sorted by price or popularity, and passengers can evaluate their options based on real-time ratings and TripAdvisor reviews that are also visible on the new site. Customers who book their airfare and hotel at the same time have the opportunity to realize significant overall savings, a benefit they would not otherwise enjoy. Additionally, customers can also arrange transfers and tours and purchase ancillary services such as excess baggage and advance seat reservations through the site.
The site supports multiple internet payment gateways and currently accepts Visa and Mastercard payments, while American Express; Discover; and Diners Club card payments would be enabled by May 2022. Customers have the option to view prices and pay in their preferred currency from among 31 international currencies. A customer will receive an instant booking confirmation once payment has been made. The site also has a promotional code feature, so passengers can look forward to additional savings during periodic sales promotion campaigns.
Richard Nuttall, Chief Commercial Officer of SriLankan Airlines, says: “The website has been developed with the customer experience in mind. Our goal is to add value at every stage of the customer’s holiday booking journey and in turn encourage travelers from all corners of our network to enjoy a holiday in Sri Lanka.
“The new booking engine is expected to help SriLankan Holidays expand its reach in the global travel market through partnerships and co-marketing campaigns with a wide range of tourism service providers. We also plan to collaborate with innovative and specialized small and medium tourism enterprises in Sri Lanka that have the potential to provide unique products to our customers,” added Buddhika Hewawasam, Manager SriLankan Holidays.
The backend of the website is also advanced and allows SriLankan Holidays to generate management information reports; update content through a content management system; and fostering customer relationships through its CRM. For more information and reservations visit the new website at: www.srilankanholidays.com
SriLankan Holidays is the leisure arm of SriLankan Airlines, which promotes travel to and from Sri Lanka, as well as all points in the airline’s network. SriLankan Holidays partners with many leading hotels, tour operators and other tourism-related organizations to offer travelers a wide choice of holiday opportunities with an all-inclusive concept, which includes customized packages. SriLankan Holidays won the prestigious title of Best Outgoing Tour Operator at the Presidential Awards for Travel and Tourism in 2008 and 2009.