Blind Winn-Dixie Customer Appeals Website Access Decision

A blind Winn-Dixie customer who couldn’t renew a prescription using a computer wants the Eleventh Full Circuit overturned a decision that marked the first time a federal appeals court has said that websites are not covered by the Americans with Disabilities Act. Other federal circuit and district courts have taken …

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Outsource Hotel Reservation Service Without Sacrificing The Personal Touch |

There are ways to outsource your reservations department that free up your current employees to focus on customers and also increase your sales. By John Smallwood, CEO of Travel Outlook – 6.3.2021 As a hotelier and business owner, it can be hard to let go of certain aspects of your …

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Kurt Knackstedt has been appointed Chief Growth Officer at HRS

HRS, the world’s leading enterprise accommodation platform, has appointed Kurt Knackstedt, internationally renowned Director of Travel and Payments, to the new role of Director of Growth, leading the growing business of travel solutions. payment of the company. An established payments innovator who led Troovo’s growth from the globally recognized start-up, …

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First impressions count! Why Hotels Should Translate and Localize Their Website

A consumer study has shown that 75% of customers will only buy in their own language. So if you only have an English language website, you are missing out on generating income from a large number of potential clients who do not speak English. This, coupled with increasingly fierce competition …

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Lawsuits against hotel operators and the ADA website reservation system

As you prepare for the 2021 travel season, your website reservation system’s compliance with Title III of the Americans with Disabilities Act (ADA) is probably one of the last things that cross your mind. spirit. Unless, of course, you’ve been hit by one of the many ADA lawsuits that have …

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The hotel website you didn’t know you had

Today, we are talking about… Your Google My Business hotel profile. The little box that turned into a website. It started off pretty harmless. You remember that little Google My Business page that linked your hotel to Google Maps. It is unrecognizable today. What was once just a simple directory …

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Sonoma Chamber Launches Hospitality Jobs Website

The Sonoma Valley Chamber of Commerce has launched a website to promote hospitality jobs in the Sonoma Valley. The site, WorkInWineCountry.com, was created to help local businesses find the workers needed to fill several roles in the hospitality industry. The site provides information on employment opportunities in broad categories that …

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From Domino’s to Winn Dixie: New Developments in Website Accessibility | Loi Pessin Katz, PA

What accommodations must businesses apply to their websites under the Americans with Disabilities Act (ADA)? Well, it’s not entirely clear. In a recent decision, the Eleventh Circuit Court of Appeals (covering Alabama, Florida, and Georgia) ruled that websites are not places of public accommodation within the meaning of Title III …

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UAE hotel reservation rates grow significantly – News

Dubai – Increase in travel during Christmas and New Year holidays and boom in domestic tourism drive demand By Nandini Sircar Posted: Tue, Jan 5, 2021, 10:03 AM Last update: Tue, Jan 5, 2021, 10:05 AM Hotel reservation rates in the United Arab Emirates have recently seen significant growth, driven …

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Hotel booking platform leaked user data from major online booking sites

The list of online booking sites affected by the breach includes some of the major industry giants, including Booking.com. A Barcelona, ​​Spain-based software company called Prestige Software has been caught exposing the sensitive, private and financial data of millions of customers around the world. In particular, customers of Booking.com, Expedia, …

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Hyper-personalized hotel website content for mobile?

Much has changed in all aspects of life since COVID-19, including a dramatic shift in the world’s digital behavior. Strict lockdowns, stay-at-home orders and social distancing efforts have prompted many to resort to their devices as a way to distract themselves from all the chaos. More time spent at home …

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How to Digitally Prepare a Hotel Website for Reopening

To say that the COVID-19 pandemic has ravaged the travel industry is an understatement. Due to shelter-in-place orders and travel restrictions, hotels around the world have seen bookings drop exponentially. The World Travel and Tourism Council (WTTC) estimates that 75 million travel-related jobs are at risk, and the downstream effect …

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Trustdata Releases Report on China’s Online Hotel Booking Industry

According to the report, the tourism market in China is booming like from China GDP per capita exceeded 10,000 USD and its national tourists have exceeded 6 billion individual trips in 2019. Compared with 20 a few years ago, total domestic tourism expenditure in China increased by 20.5 times for …

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ALICE launches free COVID-19 checklist software – Hotel-Online

ALICE | March 31, 2020 ALICE launched a new free product to help hoteliers operate more efficiently during COVID-19. by ALICE COVID-19 Checklist Software is available now and is free to help hotels manage their operations during periods of low occupancy or closure, back into recovery and up to full …

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Keep your hotel open virtually – Hotel-Online

Travel Insights Hotel Reservations Call Center Services | March 24, 2020 Travel Outlook Premium Reservation Call Center, a virtual hospitality company specializing in voice reservations, announces a campaign to help hotels stay open during the Covid-19 crisis. With agents trained in sales by Kennedy Training Network and tested by Forbes …

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Why more hotels are owned by franchisees – Hotel-Online

JLL | February 04, 2020 February 04, 2020 The last decade has seen a continuous change in hotel ownership. In 2010, approximately 70% of branded hotels were franchised establishments. In 2019, that figure rose to around 80%. The big hotel brands have led the charge. Marriott International, Hilton Worldwide, Wyndham …

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Make 2020 the year of disruption for your hotel – Hotel-Online

Larry Mogelonski | January 29, 2020 By Larry Mogelonsky, MBA, ing. (www.hotelmogel.com) We no longer work in the hospitality industry but rather in the larger accommodation industry. The real impact of the sharing economy and alternative accommodation providers, as led by Airbnb, is such that they have completely changed the …

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7 hotel tech trends you can’t ignore in 2020 – hotel-online

Atul Gupta | 23 january 2020 By Atul Gupta INTRODUCTION With new technological trends such as the Internet of Things (IoT), many companies have been able to improve and update their operations. In the hotel and hospitality industry, technology has helped make many hotels and resorts more efficient, able to …

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Why should hotels lead this effort? – Hotel online

Lisa Xie | January 21, 2020 Sustainable tourism has grown considerably in recent years. Why and how can hotels implement more sustainable practices, drawing inspiration from the UN SDGs? By Lisa Xie The tourism industry has one of the highest growth rates of any industry in the world, accounting for …

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New Radisson Hotel New York Times Square debuts – Hotel-Online

Radisson | January 17, 2020 Minneapolis – January 17, 2020 – Radisson, one of the most recognized hotel brands, today announced the opening of Radisson New York Times Square Hotel at 525 8th Avenue New York, NY. The newly constructed hotel in the center of New York’s most thriving tourist …

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Making the minibar profitable for the new decade – Hotel-Online

Larry Mogelonski | January 15, 2020 By Larry Mogelonsky, MBA, P.Eng. (www.hotelmogel.com) The minibar has long been a stable, albeit relatively minor, source of revenue for hotels. So if you’re not broke, then why fix it, right? Typically stocked with an assortment of leading brands in the alcoholic beverage industry …

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5 events that influence hotel performance – Hotel-Online

HotStats | January 13, 2020 In 2008, when the The US economy has plunged, Wall Street executives weren’t the only ones panicking. Hoteliers across the country had to prepare for the impact. On his face, the Great recession that would mean less leisure and corporate travel, tighter portfolios and empty …

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Maximize your relationship with OTAs – Hotel-Online

Tim Lee | January 13, 2020 By Tim Lee The relationship between hotels (especially big international brands) and online travel agencies (OTAs) can sometimes seem like a difficult alliance. Large hotel companies, such as Hilton, Marriott, and IHG, are adding policies on price match guarantees to encourage direct bookings and …

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ALICE wins several HotelTechAwards in 2020 – Hotel-Online

Alice | January 08, 2020 For the third year in a row, ALICE is named # 1 in concierge software by Hotel Tech Report. ALICE is pleased to announce its success in the HotelTech Awards 2020, winning top honors in several categories. The hotel operating start-up was named Best Concierge …

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Pacifica Hotels acquires Best Western Seacliff Inn in Aptos, CA – Hotel-Online

Pacifica Hotels | December 10, 2019 Most recently, the 148-room property was owned and managed by Frank E. Giuliani, Lori Giuliani; and Kathy Graff of The Bei Scott Company Pacifica Hotels, a family-owned business with a proud heritage of owning and operating boutique hotels in coastal communities such as Half …

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Six warning signs that your hotel is late for a renovation – Hotel-Online

Cicero Development Corporation | December 02, 2019 PLAINFIELD, IL, DECEMBER 2, 2019 – Maybe you’ve been there before: After checking into a hotel, you walk to your room and open the door to find yourself in a setting better described as Early American Garage Sale. The carpets are dirty and …

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6 reasons why Facebook is essential for hotel marketing – Hotel-Online

Michael Del Gigante | November 22, 2019 Through Michael del gigante It’s easy for hotel marketers to take Facebook for granted. The platform has been around for so long – over 15 years now – and is so well established that it can sometimes blend into the background and look …

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What happens when the government’s daily allowances change? – Hotel online

the authors | November 19, 2019 By Bram Gallagher Ph.D. and Aman Patel As federal government employees purchase a significant amount of hotel rooms, the General Services Administration (GSA) has partnered with Federal Travel Regulation (FTR) compliant accommodations to offer federal travelers rates. hotel room dailies for select high volume …

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Safety and security advice for hotel management – Hotel-Online

Kacey Bradley | November 18, 2019 By Kacey Bradley Safety and security tips for hotel management For some travelers, a hotel is a place to rest after a day of exploring. For others, this is where they unwind after a long day of meetings. No matter how a guest might …

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Why universities are bringing hotels to campus – Hotel-Online

Universities regularly attract visitors for major games, graduation ceremonies and symposia. Then there’s the constant stream of potential students coming on tour and families needing a place to stay when visiting their children. Often there is a shortage of housing nearby. So, to help fill the void, universities have started …

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8 tips for integrating influencers into your hotel marketing strategy – Hotel-Online

Kacey Bradley | October 25, 2019 If you’ve logged into Instagram in the past couple of years, you’ve probably noticed that your favorite actor, singer, or other celebrity posts with hashtags like “ad” or “sponsored.” With so many followers watching what they’re doing, these people become influencers, inspiring others to …

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10 things to include in your hotel marketing budget – Hotel-Online

Stephanie Smith | October 21, 2019 Through Stephanie smith Now is the time to apply for funds for your 2020 hotel marketing budget. Here are some must-have digital marketing elements to include and how to think about this process. Note for branded hotels: Make sure you understand what what brand …

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How hotels can overcome the 3 worst pain points of customers – Hotel-Online

Karen O’Neill | October 16, 2019 By Karen O’Neill, President Americas at Knowcross There is little debate that today’s customers are more ‘experience-loyal’ than ‘brand-loyal’, and the customer experience is quickly becoming a much more influential factor in satisfaction. revenue and customer loyalty. Still, many hotels spoil it with long …

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The risks of relying solely on customer reviews – Hotel-Online

Jochen Ehrhardt | September 24, 2019 By Jochen Ehrhardt In today’s world, everyone seems to have an opinion about the quality of hotels and there is no shortage of ways to express those opinions. Online booking sites, search (meta-)platforms, as well as the hotels themselves encourage hotel guests to share …

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Advantages and disadvantages – Hotel-Online

Donald Fomby | September 18, 2019 By Donald Fomby Over the past few years, AI-based technologies such as voice and text assistants and chatbots have become a regular part of our lives. In fact, we should be approaching the point where we would be totally okay with AI running our …

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How to respond correctly to online hotel reviews – Hotel-Online

Kacey Bradley | September 16, 2019 By Kacey Bradley In today’s digital world, online reviews are an important part of the hotel booking process. According to a study, more than 50% of travelers do not want to book until they read the reviews – usually between 6 and 12 years …

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Hoteliers, do you offer the highest level of service? – Hotel online

Karen O’Neill | September 12, 2019 By Karen O’Neill, President Americas at Knowcross At this time, better known as the “era of the customer”, what differentiates companies like Apple, Amazon, Zappos from others? The simple answer would be their relentless efforts to exceed customer service expectations and create memorable and …

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8 things that affect the value of the hotel room – hotel-online

Kacey Bradley | September 06, 2019 By Kacey Bradley Your pricing strategy should be variable, something that can change and evolve over time. You cannot anticipate the market and the consumers in it with a rigid structure. To approach the value of a hotel room, you need to consider a …

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Trustdata publishes report on China’s online hotel reservation industry in the first half of 2019

China’s online hotel reservation industry continued to grow rapidly, with an MAU reaching 100 million in the second quarter, while room nights booked in the first half were up 20% year-on-year. China’s GDP per capita to exceed $ 10,000 in 2019, accelerating growth in new tourists and boosting demand for …

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Trustdata releases report on China’s online hotel booking industry in the first half of 2019

Young users are increasing, with the share of post-90s users overtaking post-80s users for the first time. The potential for post-2000 is enormous. Young users born in the 1990s and 2000s experience less pressure from parental, mortgage and car expenses. They have a strong willingness to spend online, with higher …

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Hotels are “going green” in a meaningful and sustainable way – Hotel-Online

France Worall | August 07, 2019 Go green New sustainability report cites government regulations and customer demand as driving forces By Fran Worrall, Editor-in-Chief A groundbreaking new report from the Urban Land Institute in Washington, DC explores sustainability in the hospitality industry and examines the ways hotels are incorporating green …

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The rise and fall of OTAs – Hotel-Online

Rob Sudakow | July 24, 2019 Is Expedia doomed to disruption? By Rob Sudakow Travel and tourism accounted for around $ 8 trillion of the global economy in 2018 and 10% of the global workforce – a 6% increase from 2017 and no foreseeable signs of slowing down. The travel …

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Taco Bell hotel reservation ends just 2 minutes after opening in California

This news is an example of celebrity! Taco Bell, the very famous Mexican fast food chain, presented their hotel and the reservation for it was complete only 2 minutes after opening. All rooms were gone only two minutes after opening the reservation! And that’s the perfect proof of how much …

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Online hotel booking sites practically disclose guest personal data

Hotels were created to provide a place to rest away from home, but more often than not the reservation process itself can be quite stressful. As if that weren’t enough, it seems more than half of the hotels that let you book online might make you want to reconsider. A …

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If you want a refundable hotel reservation, be sure to book one

Malka Mandel cancels what she believes is a refundable hotel reservation on Priceline. Then she tries to cancel it after finding out that it is non-refundable and has lost a credit card dispute. Is there a way to reinstate my hotel reservation? Question I recently visited Priceline.com to book a …

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Travel Convenience Store | Priceline announced ‘cancel at any time’ but then said her hotel reservation was non-refundable

Malka Mandel cancels her Priceline hotel reservation, then tries to cancel it after losing her credit card dispute. Is there a way to restore his hotel reservation? Q: I recently visited Priceline.com to book a hotel. I was looking at a few websites and researching prices to see if I …

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Customer Alert: Online Hotel Reservation Systems Under Attack Over Alleged ADA Violations | Neal, Gerber & Eisenberg LLP

A new type of litigation has arisen under the Americans with Disabilities Act (ADA) and its regulations, in particular regulations relating to descriptions of accessibility features of hotel rooms. As we have previously writing, in recent years, ADA litigation over claims for Internet-based practices has primarily focused on the accessibility …

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5 examples of innovation on a hotel website

Online travel agencies (OTAs) like Booking.com and Expedia are taking a growing share of hotel profits. Last year, they captured 39% of the US online digital reservation market. Phocuswright predicts this trend will continue, reaching 41% market share by 2020. But the good news is that hotel marketers are fighting …

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How effective is a hotel reservation system in upselling your hotel rooms

Upselling is a common way for hotels to generate more revenue. Whether you’re a small, family-run hotel or a multi-property brand, this is an equally effective option for every type of property. Upselling is when a hotel offers additional services to guests, such as a spa session, buffet breakfast, etc. …

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4 tips to get more hotel reservations from your booking engine

Have you ever wondered why OTAs give you more bookings? Why is the average conversion rate of online hotel booking engines less than 2% (Source) despite hoteliers spending on marketing and referral activities? The answer is clear and simple ?? OTAs help potential bookings with all the relevant information they …

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Attribute-Based Selling Comes Into Hotel Reservation Systems

Attribute-based selling is a concept that has generated a buzz in hotel circles in recent years, and now Amadeus is implementing this strategy as part of its new guest reservation system adopted by IHG. Iain Saxton, senior vice president of product management at Amadeus for CRS and PMS, says that …

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What to do if your hotel reservation is lost

After a long drive from Buffalo to Gananoque, Ont., Adam Cole’s hotel told him bad news: his reservation was “gone.” “I got confirmation from my travel agent,” says Cole, principal of a music school in Atlanta, “but there was no room.” Elliott Advocacy is underwritten by Arch RoamRight. Arch RoamRight …

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The Next Wave of ADA Title III Litigation in Florida – Hotel Reservation Systems | Fox Rothschild LLP

“Life goes pretty fast. If you don’t stop and look around once in a while, you might miss it. This is a quote from Ferris Bullerbut these days the sentiment also applies to the Americans with Disabilities Act (“ADA”) Title III litigation in Florida. Just a few months ago, I …

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Travel nightmares: what to do if your hotel reservation is lost

After a long drive from Buffalo to Gananoque, Ont., Adam Cole’s hotel told him bad news: his reservation was “gone.” “I got a confirmation from my travel agent,” says Cole, principal of a music school in Atlanta, “but there was no room.” The Coles needed a place to stay, and …

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Canceling a hotel reservation becomes more difficult at Hilton and Marriott

Two of the world’s largest hotel companies are cracking down on travelers prone to last-minute cancellations. Hilton Hotels & Resorts and Marriott International will penalize those who cancel reservations within 48 hours of the intended stay, up from 24 hours previously. In most cases, the penalty is the price of …

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Tips for booking a hotel online

The key elements to your most effective current hotel strategy are (1) using a good metasearch system to locate the best deal, then (2) arranging the deal directly through the hotel or its chain website. For now, until they can find an answer, buying through an online travel agency (OTA) …

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“It’s not good”: woman speaks out after canceling hotel reservation without refund

She calls for more consumer protection in the hotel industry. Through ABC NEWS July 5, 2017, 12:14 • 4 minutes to read Share on FacebookShare on twitterEmail this article ?? – Washington woman warns consumers after she said she booked a family getaway to a resort through the Expedia travel …

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3 graphs showing the growth of short-term rentals versus online hotel bookings

Skift take Online hotel bookings remain much more valuable than online short-term rental bookings and will experience greater online growth in the long term as more travelers use their devices to book a room and stay. move away from alternative booking methods. Dan Peltier, Skift There is no doubt that …

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How to book a hotel online

The web has made booking a hotel stay much easier than it used to be, but now there’s a whole new problem – too many choices to choose from. If you’re looking for a guide to finding the best hotel room for you through the magic of the Internet, then …

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Are you looking for a hotel online? Here’s how to get the best deals

If you’re looking to book a hotel for a vacation or a business trip, at least be sure to check guest reviews and know the surrounding area, suggests an expert. Since a comfortable, clean, well-located hotel is essential, making the right choice will be worth the effort and expense. Vikas …

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Book a hotel online? Use this site to avoid scams

Hotels and online travel agencies (OTAs) have been fighting a battle for the past few years, making it difficult for travelers to know the safest source to book hotels. On one side you have the American Hotel and Lodging Association (AHLA), which says there are nearly 15 million online booking …

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Last minute hotel booking app brings travelers to the brink of booking

An example of the HotelTonight offerings in New York. (HotelTonight.com) A look at the hotel’s individual display. (HotelTonight.com.) Hotel tonight is an app that appeals to a certain type of traveler – at the last minute. It allows residents living outside the city to enjoy large discounts, but at what …

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Online hotel booking: monitoring the pricing practices of online travel agencies

Update August 20, 2020 Booking.com and Expedia have confirmed to CMA that hotels using either of these sites remain free to offer different prices, terms and availability when listing their rooms on other online travel agents. Formal commitments made in 2015 by Booking.com and Expedia not to apply “broad” parity …

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Online hotel reservations and MFN clauses: can online platforms demand the best deal?

Most Favored Nation (MFN) clauses have been the subject of close scrutiny by EU competition authorities in the online hotel reservation industry. The Bundeskartellamt, as well as the competition authorities of France, Austria, Hungary, United Kingdom, Switzerland, Sweden, Ireland, Australia and the United States, have investigated or are currently investigating …

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Study reveals that mobile remains a small part of hotel reservations

Unsurprisingly, the majority of travelers tend to make their hotel reservations online using a laptop or desktop computer. But even in 2015, technology has yet to completely change the way Americans book accommodation. THE ADVERTISEMENT According to a national study by DK Shifflet and Associates, which contacts 50,000 different US …

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