Sidi Fredj Hotels

A blind Winn-Dixie customer who couldn’t renew a prescription using a computer wants the Eleventh Full Circuit overturned a decision that marked the first time a federal appeals court has said that websites are not covered by the Americans with Disabilities Act. Other federal circuit and district courts have taken …

There are ways to outsource your reservations department that free up your current employees to focus on customers and also increase your sales. By John Smallwood, CEO of Travel Outlook – 6.3.2021 As a hotelier and business owner, it can be hard to let go of certain aspects of your …

There are ways to outsource your reservation service that allow your current employees to focus on customers and increase your sales as well. By John Smallwood, CEO of Travel Outlook – 6.3.2021 As a hotelier and business owner, it can be difficult to let go of some aspects of your …

HRS, the world’s leading enterprise accommodation platform, has appointed Kurt Knackstedt, internationally renowned Director of Travel and Payments, to the new role of Director of Growth, leading the growing business of travel solutions. payment of the company. An established payments innovator who led Troovo’s growth from the globally recognized start-up, …

A consumer study has shown that 75% of customers will only buy in their own language. So if you only have an English language website, you are missing out on generating income from a large number of potential clients who do not speak English. This, coupled with increasingly fierce competition …

As you prepare for the 2021 travel season, your website reservation system’s compliance with Title III of the Americans with Disabilities Act (ADA) is probably one of the last things that cross your mind. spirit. Unless, of course, you’ve been hit by one of the many ADA lawsuits that have …

Today, we are talking about… Your Google My Business hotel profile. The little box that turned into a website. It started off pretty harmless. You remember that little Google My Business page that linked your hotel to Google Maps. It is unrecognizable today. What was once just a simple directory …

The Sonoma Valley Chamber of Commerce has launched a website to promote hospitality jobs in the Sonoma Valley. The site, WorkInWineCountry.com, was created to help local businesses find the workers needed to fill several roles in the hospitality industry. The site provides information on employment opportunities in broad categories that …

What accommodations must businesses apply to their websites under the Americans with Disabilities Act (ADA)? Well, it’s not entirely clear. In a recent decision, the Eleventh Circuit Court of Appeals (covering Alabama, Florida, and Georgia) ruled that websites are not places of public accommodation within the meaning of Title III …

A Calgary couple are angry after saying they were cheated on why their wedding hotel reservation was canceled. Sue McIntosh and her fiance Blaine Gray were planning to tie the knot this summer. She booked the Presidential Suite at the Four Points Sheraton in July 2020 for the first weekend …

This year and perhaps the next would probably be the time of your life when you will be making the most visits. Fancy a lavish weekend at the Raffles Hotel or Shangri-La? If so, there is a travel booking app that will help you get the most out of it. …

A friend of mine recently logged into her hotel loyalty program account and found a hotel reservation that was totally unknown to her. If this situation arises, what should you do? 1. Check for telltale signs that your account has been hacked The first thing a hacker will try to …

When her parents faced a prolonged power outage during the February storm, Sholunda Osby-Board booked a hotel room for her mother and father in Arlington through a third-party website. Osby-Board said his parents traveled the snow and icy roads from Fort Worth to the hotel. When they arrived they learned …

Dubai – Increase in travel during Christmas and New Year holidays and boom in domestic tourism drive demand By Nandini Sircar Posted: Tue, Jan 5, 2021, 10:03 AM Last update: Tue, Jan 5, 2021, 10:05 AM Hotel reservation rates in the United Arab Emirates have recently seen significant growth, driven …

The list of online booking sites affected by the breach includes some of the major industry giants, including Booking.com. A Barcelona, ​​Spain-based software company called Prestige Software has been caught exposing the sensitive, private and financial data of millions of customers around the world. In particular, customers of Booking.com, Expedia, …

Barcelona – The Hotels Network (THN), a full-stack direct growth platform for hotels, announced its latest product development: CRM targeting. The goal of this launch is to enable hotel brands to apply advanced targeting rules based on user profile data to create a fully personalized website experience. For the first …

Much has changed in all aspects of life since COVID-19, including a dramatic shift in the world’s digital behavior. Strict lockdowns, stay-at-home orders and social distancing efforts have prompted many to resort to their devices as a way to distract themselves from all the chaos. More time spent at home …

To say that the COVID-19 pandemic has ravaged the travel industry is an understatement. Due to shelter-in-place orders and travel restrictions, hotels around the world have seen bookings drop exponentially. The World Travel and Tourism Council (WTTC) estimates that 75 million travel-related jobs are at risk, and the downstream effect …

By Jessica Litman April 28, 2020 at 10:45 am Editor’s note: This article was originally published on March 16, 2020. US Patent and Trademark Office v Booking.com raises the question of whether a company can create a registrable trademark by combining a generic non-protectable term with a generic top-level domain …

According to the report, the tourism market in China is booming like from China GDP per capita exceeded 10,000 USD and its national tourists have exceeded 6 billion individual trips in 2019. Compared with 20 a few years ago, total domestic tourism expenditure in China increased by 20.5 times for …

Marcus Hotels & Resorts Announces Updates to Current Operations Marcus Hotels and Resorts | April 09, 2020 MILWAUKEE – Marcus Hotels & Resorts®, a division of The Marcus company (NYSE: MCS), is temporarily closing additional properties in its portfolio. This decision includes all of the following Company-owned hotels that are …

By Béatrice Venturini From a no-no to the new normal In his TED Talk 2017, British economist Nicholas Bloom jokes about how his mission to encourage Work from Home (WFH) initially met with derogatory remarks such as “to escape from the house”, ” work abroad ” or simply, “To be …

Alex Sogno | April 06, 2020 Through Alex sogno During the COVID-19 crisis, many hotels will unfortunately have to shut down their operations and temporarily close. This may be out of necessity if your forecast suggests that the losses incurred at these low occupancy levels are not sustainable. While closing …

ALICE | March 31, 2020 ALICE launched a new free product to help hoteliers operate more efficiently during COVID-19. by ALICE COVID-19 Checklist Software is available now and is free to help hotels manage their operations during periods of low occupancy or closure, back into recovery and up to full …

You can cancel an Expedia hotel reservation free of charge in seconds on the Expedia site, as long as you are still within the special grace period for a reservation. You can also cancel hotel reservations using the Expedia app or by calling Expedia at 1-800-397-3342. Just make sure you …

Travel Insights Hotel Reservations Call Center Services | March 24, 2020 Travel Outlook Premium Reservation Call Center, a virtual hospitality company specializing in voice reservations, announces a campaign to help hotels stay open during the Covid-19 crisis. With agents trained in sales by Kennedy Training Network and tested by Forbes …

Travel Outlook Hotel Reservations Call Center Services | March 17, 2020 Hotels lose booking revenue by undervaluing their voice booking channel. Using an outsourced call center is sometimes seen as a luxury compared to the cost of handling in-house calls. But that can turn out to be a false economy; …

HotStats | March 16, 2020 Hotel operating services can be divided into two main groups: those that generate income and those that do not. Typically, hoteliers focus on the first group when analyzing financial performance. After all, that’s where the money comes from! Thus, services such as rooms, F&B and …

DJ Vallauri | March 16, 2020 DJ Vallauri, Founder, CEO and President of Lodging Interactive, gives his take on the importance of social media reputation platforms in today’s environment. TO WARN: If you are a hotelier who thinks all marketing and communications programs should end immediately, read no further… it …

Jalon Inc. | March 10, 2020 By Dev Kurbur, SVP of Global Customer Success “Some companies will come out stronger than before” – Andy Grove Intel’s Andy Grove had a lot to say about how to respond to downturns and setbacks. Here are some of his ideas and maxims: 1) …

Shiji | February 10, 2020 By Kevin King Over the past decade, the Shiji Group has experienced a period of significant growth and expansion, moving from a China-based network systems supply company to a truly global conglomerate pushing the boundaries of hotel technology. Shiji started as an original idea of …

Anthony Del Gigante | February 05, 2020 By Anthony Del Gigante What mobile trends are likely to have a major impact on marketing in the coming year? This question is particularly difficult to answer in 2020, as we are in a period of transition: current mobile technologies continue to transform …

JLL | February 04, 2020 February 04, 2020 The last decade has seen a continuous change in hotel ownership. In 2010, approximately 70% of branded hotels were franchised establishments. In 2019, that figure rose to around 80%. The big hotel brands have led the charge. Marriott International, Hilton Worldwide, Wyndham …

Karan Iyer | January 31, 2020 By Karan Iyer Technology and other trends are creating big ripples in the hospitality industry. When you know what works and what doesn’t, you can better serve your customers. Let’s take a look at 5 important trends in the hospitality industry that will help …

Larry Mogelonski | January 29, 2020 By Larry Mogelonsky, MBA, ing. (www.hotelmogel.com) We no longer work in the hospitality industry but rather in the larger accommodation industry. The real impact of the sharing economy and alternative accommodation providers, as led by Airbnb, is such that they have completely changed the …

Atul Gupta | 23 january 2020 By Atul Gupta INTRODUCTION With new technological trends such as the Internet of Things (IoT), many companies have been able to improve and update their operations. In the hotel and hospitality industry, technology has helped make many hotels and resorts more efficient, able to …

Lisa Xie | January 21, 2020 Sustainable tourism has grown considerably in recent years. Why and how can hotels implement more sustainable practices, drawing inspiration from the UN SDGs? By Lisa Xie The tourism industry has one of the highest growth rates of any industry in the world, accounting for …

Radisson | January 17, 2020 Minneapolis – January 17, 2020 – Radisson, one of the most recognized hotel brands, today announced the opening of Radisson New York Times Square Hotel at 525 8th Avenue New York, NY. The newly constructed hotel in the center of New York’s most thriving tourist …

Larry Mogelonski | January 15, 2020 By Larry Mogelonsky, MBA, P.Eng. (www.hotelmogel.com) The minibar has long been a stable, albeit relatively minor, source of revenue for hotels. So if you’re not broke, then why fix it, right? Typically stocked with an assortment of leading brands in the alcoholic beverage industry …

HotStats | January 13, 2020 In 2008, when the The US economy has plunged, Wall Street executives weren’t the only ones panicking. Hoteliers across the country had to prepare for the impact. On his face, the Great recession that would mean less leisure and corporate travel, tighter portfolios and empty …

Tim Lee | January 13, 2020 By Tim Lee The relationship between hotels (especially big international brands) and online travel agencies (OTAs) can sometimes seem like a difficult alliance. Large hotel companies, such as Hilton, Marriott, and IHG, are adding policies on price match guarantees to encourage direct bookings and …

Alice | January 08, 2020 For the third year in a row, ALICE is named # 1 in concierge software by Hotel Tech Report. ALICE is pleased to announce its success in the HotelTech Awards 2020, winning top honors in several categories. The hotel operating start-up was named Best Concierge …

Kacey Bradley | December 13, 2019 By Kacey Bradley The people at the helm of hotel management know that the work never seems to slow down. There are always things happening in the course of daily activities, as well as events to plan and business decisions to make. No one …

Pacifica Hotels | December 10, 2019 Most recently, the 148-room property was owned and managed by Frank E. Giuliani, Lori Giuliani; and Kathy Graff of The Bei Scott Company Pacifica Hotels, a family-owned business with a proud heritage of owning and operating boutique hotels in coastal communities such as Half …

Cicero Development Corporation | December 02, 2019 PLAINFIELD, IL, DECEMBER 2, 2019 – Maybe you’ve been there before: After checking into a hotel, you walk to your room and open the door to find yourself in a setting better described as Early American Garage Sale. The carpets are dirty and …

Michael Del Gigante | November 22, 2019 Through Michael del gigante It’s easy for hotel marketers to take Facebook for granted. The platform has been around for so long – over 15 years now – and is so well established that it can sometimes blend into the background and look …

the authors | November 19, 2019 By Bram Gallagher Ph.D. and Aman Patel As federal government employees purchase a significant amount of hotel rooms, the General Services Administration (GSA) has partnered with Federal Travel Regulation (FTR) compliant accommodations to offer federal travelers rates. hotel room dailies for select high volume …

Kacey Bradley | November 18, 2019 By Kacey Bradley Safety and security tips for hotel management For some travelers, a hotel is a place to rest after a day of exploring. For others, this is where they unwind after a long day of meetings. No matter how a guest might …

Universities regularly attract visitors for major games, graduation ceremonies and symposia. Then there’s the constant stream of potential students coming on tour and families needing a place to stay when visiting their children. Often there is a shortage of housing nearby. So, to help fill the void, universities have started …

Kacey Bradley | October 25, 2019 If you’ve logged into Instagram in the past couple of years, you’ve probably noticed that your favorite actor, singer, or other celebrity posts with hashtags like “ad” or “sponsored.” With so many followers watching what they’re doing, these people become influencers, inspiring others to …

Stephanie Smith | October 21, 2019 Through Stephanie smith Now is the time to apply for funds for your 2020 hotel marketing budget. Here are some must-have digital marketing elements to include and how to think about this process. Note for branded hotels: Make sure you understand what what brand …

Karen O’Neill | October 16, 2019 By Karen O’Neill, President Americas at Knowcross There is little debate that today’s customers are more ‘experience-loyal’ than ‘brand-loyal’, and the customer experience is quickly becoming a much more influential factor in satisfaction. revenue and customer loyalty. Still, many hotels spoil it with long …

Jochen Ehrhardt | September 24, 2019 By Jochen Ehrhardt In today’s world, everyone seems to have an opinion about the quality of hotels and there is no shortage of ways to express those opinions. Online booking sites, search (meta-)platforms, as well as the hotels themselves encourage hotel guests to share …

Donald Fomby | September 18, 2019 By Donald Fomby Over the past few years, AI-based technologies such as voice and text assistants and chatbots have become a regular part of our lives. In fact, we should be approaching the point where we would be totally okay with AI running our …

Kacey Bradley | September 16, 2019 By Kacey Bradley In today’s digital world, online reviews are an important part of the hotel booking process. According to a study, more than 50% of travelers do not want to book until they read the reviews – usually between 6 and 12 years …

Karen O’Neill | September 12, 2019 By Karen O’Neill, President Americas at Knowcross At this time, better known as the “era of the customer”, what differentiates companies like Apple, Amazon, Zappos from others? The simple answer would be their relentless efforts to exceed customer service expectations and create memorable and …

Kacey Bradley | September 06, 2019 By Kacey Bradley Your pricing strategy should be variable, something that can change and evolve over time. You cannot anticipate the market and the consumers in it with a rigid structure. To approach the value of a hotel room, you need to consider a …

China’s online hotel reservation industry continued to grow rapidly, with an MAU reaching 100 million in the second quarter, while room nights booked in the first half were up 20% year-on-year. China’s GDP per capita to exceed $ 10,000 in 2019, accelerating growth in new tourists and boosting demand for …

Young users are increasing, with the share of post-90s users overtaking post-80s users for the first time. The potential for post-2000 is enormous. Young users born in the 1990s and 2000s experience less pressure from parental, mortgage and car expenses. They have a strong willingness to spend online, with higher …

France Worall | August 07, 2019 Go green New sustainability report cites government regulations and customer demand as driving forces By Fran Worrall, Editor-in-Chief A groundbreaking new report from the Urban Land Institute in Washington, DC explores sustainability in the hospitality industry and examines the ways hotels are incorporating green …

Rob Sudakow | July 24, 2019 Is Expedia doomed to disruption? By Rob Sudakow Travel and tourism accounted for around $ 8 trillion of the global economy in 2018 and 10% of the global workforce – a 6% increase from 2017 and no foreseeable signs of slowing down. The travel …

Kacey Bradley | July 24, 2019 By Kacey Bradley Half the fun of working in the hospitality industry is that you never know who is going to walk into your hotel. This is an especially exciting scenario when you’ve gone out of your way to make sure that a stay …

This news is an example of celebrity! Taco Bell, the very famous Mexican fast food chain, presented their hotel and the reservation for it was complete only 2 minutes after opening. All rooms were gone only two minutes after opening the reservation! And that’s the perfect proof of how much …

Hotels were created to provide a place to rest away from home, but more often than not the reservation process itself can be quite stressful. As if that weren’t enough, it seems more than half of the hotels that let you book online might make you want to reconsider. A …

Malka Mandel cancels what she believes is a refundable hotel reservation on Priceline. Then she tries to cancel it after finding out that it is non-refundable and has lost a credit card dispute. Is there a way to reinstate my hotel reservation? Question I recently visited Priceline.com to book a …

Malka Mandel cancels her Priceline hotel reservation, then tries to cancel it after losing her credit card dispute. Is there a way to restore his hotel reservation? Q: I recently visited Priceline.com to book a hotel. I was looking at a few websites and researching prices to see if I …

A new type of litigation has arisen under the Americans with Disabilities Act (ADA) and its regulations, in particular regulations relating to descriptions of accessibility features of hotel rooms. As we have previously writing, in recent years, ADA litigation over claims for Internet-based practices has primarily focused on the accessibility …

Online travel agencies (OTAs) like Booking.com and Expedia are taking a growing share of hotel profits. Last year, they captured 39% of the US online digital reservation market. Phocuswright predicts this trend will continue, reaching 41% market share by 2020. But the good news is that hotel marketers are fighting …

Natural algae known as the “red tide” have been documented along the Gulf Coast of Florida almost every year since the 1840s, but this year it is bad enough that the Governor of Florida has declared the state of emergency in several counties. The red tide continues to worry people …

Upselling is a common way for hotels to generate more revenue. Whether you’re a small, family-run hotel or a multi-property brand, this is an equally effective option for every type of property. Upselling is when a hotel offers additional services to guests, such as a spa session, buffet breakfast, etc. …

Have you ever wondered why OTAs give you more bookings? Why is the average conversion rate of online hotel booking engines less than 2% (Source) despite hoteliers spending on marketing and referral activities? The answer is clear and simple ?? OTAs help potential bookings with all the relevant information they …

Attribute-based selling is a concept that has generated a buzz in hotel circles in recent years, and now Amadeus is implementing this strategy as part of its new guest reservation system adopted by IHG. Iain Saxton, senior vice president of product management at Amadeus for CRS and PMS, says that …

After a long drive from Buffalo to Gananoque, Ont., Adam Cole’s hotel told him bad news: his reservation was “gone.” “I got confirmation from my travel agent,” says Cole, principal of a music school in Atlanta, “but there was no room.” Elliott Advocacy is underwritten by Arch RoamRight. Arch RoamRight …

“Life goes pretty fast. If you don’t stop and look around once in a while, you might miss it. This is a quote from Ferris Bullerbut these days the sentiment also applies to the Americans with Disabilities Act (“ADA”) Title III litigation in Florida. Just a few months ago, I …

After a long drive from Buffalo to Gananoque, Ont., Adam Cole’s hotel told him bad news: his reservation was “gone.” “I got a confirmation from my travel agent,” says Cole, principal of a music school in Atlanta, “but there was no room.” The Coles needed a place to stay, and …

Hotels and resorts tend to post photos of their biggest hotel rooms and empty paradisiacal pools. Review sites like Yelp and Foursquare can give a different – and sometimes more specific – look at what it’s like to stay in a hotel. From London to Las Vegas, here are some …

How a hotel’s online reputation impacts revenue Online hotel reviewss can be a source of motivation or concern for hoteliers! We live in a time when everyone who has an opinion about a product or service shares the same opinion on social media. It is common for customers to surf …

Marc Pestronk Question: I have a few questions: is a hotel reservation a binding contract? Does it make a difference if I don’t make a so-called guaranteed reservation by providing my credit card information? Does it make a difference if the reservation does not mention that it is “confirmed”? Does …

Two of the world’s largest hotel companies are cracking down on travelers prone to last-minute cancellations. Hilton Hotels & Resorts and Marriott International will penalize those who cancel reservations within 48 hours of the intended stay, up from 24 hours previously. In most cases, the penalty is the price of …

The key elements to your most effective current hotel strategy are (1) using a good metasearch system to locate the best deal, then (2) arranging the deal directly through the hotel or its chain website. For now, until they can find an answer, buying through an online travel agency (OTA) …

She calls for more consumer protection in the hotel industry. Through ABC NEWS July 5, 2017, 12:14 • 4 minutes to read Share on FacebookShare on twitterEmail this article ?? – Washington woman warns consumers after she said she booked a family getaway to a resort through the Expedia travel …

Skift take Online hotel bookings remain much more valuable than online short-term rental bookings and will experience greater online growth in the long term as more travelers use their devices to book a room and stay. move away from alternative booking methods. Dan Peltier, Skift There is no doubt that …

The web has made booking a hotel stay much easier than it used to be, but now there’s a whole new problem – too many choices to choose from. If you’re looking for a guide to finding the best hotel room for you through the magic of the Internet, then …

If you’re looking to book a hotel for a vacation or a business trip, at least be sure to check guest reviews and know the surrounding area, suggests an expert. Since a comfortable, clean, well-located hotel is essential, making the right choice will be worth the effort and expense. Vikas …

Hotels and online travel agencies (OTAs) have been fighting a battle for the past few years, making it difficult for travelers to know the safest source to book hotels. On one side you have the American Hotel and Lodging Association (AHLA), which says there are nearly 15 million online booking …

In March, Alysa Turner, a Washington publicist, booked a hotel room as part of Southwest Airlines’ rewards program. She paid $ 400 for an overnight stay at the Hilton San Francisco Union Square, but her plans changed after the reservation cancellation window closed. Not wanting to waste the money, she …

An example of the HotelTonight offerings in New York. (HotelTonight.com) A look at the hotel’s individual display. (HotelTonight.com.) Hotel tonight is an app that appeals to a certain type of traveler – at the last minute. It allows residents living outside the city to enjoy large discounts, but at what …

Update August 20, 2020 Booking.com and Expedia have confirmed to CMA that hotels using either of these sites remain free to offer different prices, terms and availability when listing their rooms on other online travel agents. Formal commitments made in 2015 by Booking.com and Expedia not to apply “broad” parity …

Most Favored Nation (MFN) clauses have been the subject of close scrutiny by EU competition authorities in the online hotel reservation industry. The Bundeskartellamt, as well as the competition authorities of France, Austria, Hungary, United Kingdom, Switzerland, Sweden, Ireland, Australia and the United States, have investigated or are currently investigating …

Unsurprisingly, the majority of travelers tend to make their hotel reservations online using a laptop or desktop computer. But even in 2015, technology has yet to completely change the way Americans book accommodation. THE ADVERTISEMENT According to a national study by DK Shifflet and Associates, which contacts 50,000 different US …