Safety and Security Tips for Hotel Management – ​​Hotel-Online

Kacey Bradley | November 18, 2019 By Kacey Bradley Safety and Security Tips for Hotel Management For some travelers, a hotel is a place to rest after a day of exploring. For others, it’s where they unwind after a long day of meetings. However a guest may view their accommodation, …

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Safety and security advice for hotel management – Hotel-Online

Kacey Bradley | November 18, 2019 By Kacey Bradley Safety and security tips for hotel management For some travelers, a hotel is a place to rest after a day of exploring. For others, this is where they unwind after a long day of meetings. No matter how a guest might …

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Daines Seeks Senate Committee Action on Bill That Combats Online Hotel Booking Fraud

US Senator Steve Daines (R-MT) last week called for action from the US Senate Commerce, Science and Transportation Committee on his bipartisan proposal to combat online booking fraud. On July 23, Senator Daines sponsored the Stop Online Booking Scams Act of 2019, S. 2229, with original co-sponsor U.S. Senator Amy …

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Why universities are bringing hotels to campus – Hotel-Online

Universities regularly attract visitors for major games, graduation ceremonies and symposia. Then there’s the constant stream of potential students coming on tour and families needing a place to stay when visiting their children. Often there is a shortage of housing nearby. So, to help fill the void, universities have started …

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8 tips for integrating influencers into your hotel marketing strategy – Hotel-Online

Kacey Bradley | October 25, 2019 If you’ve logged into Instagram in the past couple of years, you’ve probably noticed that your favorite actor, singer, or other celebrity posts with hashtags like “ad” or “sponsored.” With so many followers watching what they’re doing, these people become influencers, inspiring others to …

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10 things to include in your hotel marketing budget – Hotel-Online

Stephanie Smith | October 21, 2019 Through Stephanie smith Now is the time to apply for funds for your 2020 hotel marketing budget. Here are some must-have digital marketing elements to include and how to think about this process. Note for branded hotels: Make sure you understand what what brand …

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How Hotels Can Overcome The 3 Worst Customer Pain Points – Hotel-Online

Karen O’Neill | October 16, 2019 By Karen O’Neill, President Americas at Knowcross There is little debate that today’s customers are more “experience loyal” than “brand loyal”, and customer experience is quickly becoming a much more influential factor in the customer satisfaction, revenue and loyalty. Yet many hotels are blowing …

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How hotels can overcome the 3 worst pain points of customers – Hotel-Online

Karen O’Neill | October 16, 2019 By Karen O’Neill, President Americas at Knowcross There is little debate that today’s customers are more ‘experience-loyal’ than ‘brand-loyal’, and the customer experience is quickly becoming a much more influential factor in satisfaction. revenue and customer loyalty. Still, many hotels spoil it with long …

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The risks of relying solely on customer reviews – Hotel-Online

Jochen Ehrhardt | September 24, 2019 By Jochen Ehrhardt In today’s world, everyone seems to have an opinion about the quality of hotels and there is no shortage of ways to express those opinions. Online booking sites, search (meta-)platforms, as well as the hotels themselves encourage hotel guests to share …

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Advantages and disadvantages – Hotel-Online

Donald Fomby | September 18, 2019 By Donald Fomby Over the past few years, AI-based technologies such as voice and text assistants and chatbots have become a regular part of our lives. In fact, we should be approaching the point where we would be totally okay with AI running our …

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How to respond correctly to online hotel reviews – Hotel-Online

Kacey Bradley | September 16, 2019 By Kacey Bradley In today’s digital world, online reviews are an important part of the hotel booking process. According to a study, more than 50% of travelers do not want to book until they read the reviews – usually between 6 and 12 years …

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Hoteliers, do you offer the highest level of service? – Hotel online

Karen O’Neill | September 12, 2019 By Karen O’Neill, President Americas at Knowcross At this time, better known as the “era of the customer”, what differentiates companies like Apple, Amazon, Zappos from others? The simple answer would be their relentless efforts to exceed customer service expectations and create memorable and …

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8 things that affect the value of hotel rooms – Hotel-Online

Kacey Bradley | September 06, 2019 By Kacey Bradley Your pricing strategy should be variable – something that can change and change over time. You cannot anticipate the market and the consumers in it with a rigid structure. To approach the value of a hotel room, you need to consider …

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8 things that affect the value of the hotel room – hotel-online

Kacey Bradley | September 06, 2019 By Kacey Bradley Your pricing strategy should be variable, something that can change and evolve over time. You cannot anticipate the market and the consumers in it with a rigid structure. To approach the value of a hotel room, you need to consider a …

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Trustdata publishes report on China’s online hotel reservation industry in the first half of 2019

China’s online hotel reservation industry continued to grow rapidly, with an MAU reaching 100 million in the second quarter, while room nights booked in the first half were up 20% year-on-year. China’s GDP per capita to exceed $ 10,000 in 2019, accelerating growth in new tourists and boosting demand for …

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Trustdata releases report on China’s online hotel booking industry in the first half of 2019

Young users are increasing, with the share of post-90s users overtaking post-80s users for the first time. The potential for post-2000 is enormous. Young users born in the 1990s and 2000s experience less pressure from parental, mortgage and car expenses. They have a strong willingness to spend online, with higher …

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Hotels are “going green” in a meaningful and sustainable way – Hotel-Online

France Worall | August 07, 2019 Go green New sustainability report cites government regulations and customer demand as driving forces By Fran Worrall, Editor-in-Chief A groundbreaking new report from the Urban Land Institute in Washington, DC explores sustainability in the hospitality industry and examines the ways hotels are incorporating green …

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The rise and fall of OTAs – Hotel-Online

Rob Sudakow | July 24, 2019 Is Expedia doomed to disruption? By Rob Sudakow Travel and tourism accounted for around $ 8 trillion of the global economy in 2018 and 10% of the global workforce – a 6% increase from 2017 and no foreseeable signs of slowing down. The travel …

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Taco Bell hotel reservation ends just 2 minutes after opening in California

This news is an example of celebrity! Taco Bell, the very famous Mexican fast food chain, presented their hotel and the reservation for it was complete only 2 minutes after opening. All rooms were gone only two minutes after opening the reservation! And that’s the perfect proof of how much …

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Online hotel booking sites practically disclose guest personal data

Hotels were created to provide a place to rest away from home, but more often than not the reservation process itself can be quite stressful. As if that weren’t enough, it seems more than half of the hotels that let you book online might make you want to reconsider. A …

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If you want a refundable hotel reservation, be sure to book one

Malka Mandel cancels what she believes is a refundable hotel reservation on Priceline. Then she tries to cancel it after finding out that it is non-refundable and has lost a credit card dispute. Is there a way to reinstate my hotel reservation? Question I recently visited Priceline.com to book a …

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Travel Convenience Store | Priceline announced ‘cancel at any time’ but then said her hotel reservation was non-refundable

Malka Mandel cancels her Priceline hotel reservation, then tries to cancel it after losing her credit card dispute. Is there a way to restore his hotel reservation? Q: I recently visited Priceline.com to book a hotel. I was looking at a few websites and researching prices to see if I …

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Customer Alert: Online Hotel Reservation Systems Under Attack Over Alleged ADA Violations | Neal, Gerber & Eisenberg LLP

A new type of litigation has arisen under the Americans with Disabilities Act (ADA) and its regulations, in particular regulations relating to descriptions of accessibility features of hotel rooms. As we have previously writing, in recent years, ADA litigation over claims for Internet-based practices has primarily focused on the accessibility …

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5 examples of innovation on a hotel website

Online travel agencies (OTAs) like Booking.com and Expedia are taking a growing share of hotel profits. Last year, they captured 39% of the US online digital reservation market. Phocuswright predicts this trend will continue, reaching 41% market share by 2020. But the good news is that hotel marketers are fighting …

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How effective is a hotel reservation system in upselling your hotel rooms

Upselling is a common way for hotels to generate more revenue. Whether you’re a small, family-run hotel or a multi-property brand, this is an equally effective option for every type of property. Upselling is when a hotel offers additional services to guests, such as a spa session, buffet breakfast, etc. …

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4 tips to get more hotel reservations from your booking engine

Have you ever wondered why OTAs give you more bookings? Why is the average conversion rate of online hotel booking engines less than 2% (Source) despite hoteliers spending on marketing and referral activities? The answer is clear and simple ?? OTAs help potential bookings with all the relevant information they …

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Attribute-Based Selling Comes Into Hotel Reservation Systems

Attribute-based selling is a concept that has generated a buzz in hotel circles in recent years, and now Amadeus is implementing this strategy as part of its new guest reservation system adopted by IHG. Iain Saxton, senior vice president of product management at Amadeus for CRS and PMS, says that …

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What to do if your hotel reservation is lost

After a long drive from Buffalo to Gananoque, Ont., Adam Cole’s hotel told him bad news: his reservation was “gone.” “I got confirmation from my travel agent,” says Cole, principal of a music school in Atlanta, “but there was no room.” Elliott Advocacy is underwritten by Arch RoamRight. Arch RoamRight …

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The Next Wave of ADA Title III Litigation in Florida – Hotel Reservation Systems | Fox Rothschild LLP

“Life goes pretty fast. If you don’t stop and look around once in a while, you might miss it. This is a quote from Ferris Bullerbut these days the sentiment also applies to the Americans with Disabilities Act (“ADA”) Title III litigation in Florida. Just a few months ago, I …

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Travel nightmares: what to do if your hotel reservation is lost

After a long drive from Buffalo to Gananoque, Ont., Adam Cole’s hotel told him bad news: his reservation was “gone.” “I got a confirmation from my travel agent,” says Cole, principal of a music school in Atlanta, “but there was no room.” The Coles needed a place to stay, and …

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Why should a hotel’s online reputation matter to every hotel owner?

Impact of a hotel’s online reputation on revenue Online Hotel Reviewss can be a source of motivation or concern for hoteliers! We live in a time where everyone who has an opinion about a product or service shares it on social media. It’s common for customers to surf the web …

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Eclipse or not, a hotel reservation is a binding contract : Travel Weekly

Marc Pestronk Q: I have a few questions: Is a hotel reservation a binding contract? Does it make a difference if I don’t make a so-called guaranteed reservation by providing my credit card information? Does it make a difference if the booking doesn’t say it’s “confirmed”? Does it make a …

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Canceling a hotel reservation becomes more difficult at Hilton and Marriott

Two of the world’s largest hotel companies are cracking down on travelers prone to last-minute cancellations. Hilton Hotels & Resorts and Marriott International will penalize those who cancel reservations within 48 hours of the intended stay, up from 24 hours previously. In most cases, the penalty is the price of …

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Tips for booking a hotel online

The key elements to your most effective current hotel strategy are (1) using a good metasearch system to locate the best deal, then (2) arranging the deal directly through the hotel or its chain website. For now, until they can find an answer, buying through an online travel agency (OTA) …

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“It’s not good”: woman speaks out after canceling hotel reservation without refund

She calls for more consumer protection in the hotel industry. Through ABC NEWS July 5, 2017, 12:14 • 4 minutes to read Share on FacebookShare on twitterEmail this article ?? – Washington woman warns consumers after she said she booked a family getaway to a resort through the Expedia travel …

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3 graphs showing the growth of short-term rentals versus online hotel bookings

Skift take Online hotel bookings remain much more valuable than online short-term rental bookings and will experience greater online growth in the long term as more travelers use their devices to book a room and stay. move away from alternative booking methods. Dan Peltier, Skift There is no doubt that …

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How to book a hotel online

The web has made booking a hotel stay much easier than it used to be, but now there’s a whole new problem – too many choices to choose from. If you’re looking for a guide to finding the best hotel room for you through the magic of the Internet, then …

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Are you looking for a hotel online? Here’s how to get the best deals

If you’re looking to book a hotel for a vacation or a business trip, at least be sure to check guest reviews and know the surrounding area, suggests an expert. Since a comfortable, clean, well-located hotel is essential, making the right choice will be worth the effort and expense. Vikas …

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SXSW Housing & Travel Hotel Booking Policies & Penalties

Credit card guarantee A valid credit card is required to guarantee and reserve your reservation, but is not charged at the time of reservation. Hotels will charge a deposit to the credit card on file when they receive SXSW Housing & Travel bookings in the previous month SXSW. If you …

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Book a hotel online? Use this site to avoid scams

Hotels and online travel agencies (OTAs) have been fighting a battle for the past few years, making it difficult for travelers to know the safest source to book hotels. On one side you have the American Hotel and Lodging Association (AHLA), which says there are nearly 15 million online booking …

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Last minute hotel booking app brings travelers to the brink of booking

An example of the HotelTonight offerings in New York. (HotelTonight.com) A look at the hotel’s individual display. (HotelTonight.com.) Hotel tonight is an app that appeals to a certain type of traveler – at the last minute. It allows residents living outside the city to enjoy large discounts, but at what …

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Online hotel booking: monitoring the pricing practices of online travel agencies

Update August 20, 2020 Booking.com and Expedia have confirmed to CMA that hotels using either of these sites remain free to offer different prices, terms and availability when listing their rooms on other online travel agents. Formal commitments made in 2015 by Booking.com and Expedia not to apply “broad” parity …

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Online hotel reservations and “MFN” clauses: can online platforms demand the best offer?

Most-Favoured-Nation (MFN) clauses have come under scrutiny from EU competition authorities in relation to the online hotel booking industry. The Bundeskartellamt, as well as the competition authorities of France, Austria, Hungary, the United Kingdom, Switzerland, Sweden, Ireland, Australia and the United States, have investigated or are in the process of …

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Online hotel reservations and MFN clauses: can online platforms demand the best deal?

Most Favored Nation (MFN) clauses have been the subject of close scrutiny by EU competition authorities in the online hotel reservation industry. The Bundeskartellamt, as well as the competition authorities of France, Austria, Hungary, United Kingdom, Switzerland, Sweden, Ireland, Australia and the United States, have investigated or are currently investigating …

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Study reveals that mobile remains a small part of hotel reservations

Unsurprisingly, the majority of travelers tend to make their hotel reservations online using a laptop or desktop computer. But even in 2015, technology has yet to completely change the way Americans book accommodation. THE ADVERTISEMENT According to a national study by DK Shifflet and Associates, which contacts 50,000 different US …

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Can’t use this hotel reservation? Sell ​​it online

If you need to cancel a hotel reservation and risk losing money, two Israeli startups will help you find a buyer more than happy to take you out of the reservation. The two Tenant and to cancel was born out of the same situation: out of 100 hotel reservations in …

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