CHARLOTTE – Channel 9 has learned that the City Manager of Charlotte is bringing in an outside team to carry out an organizational review of the Charlotte area transit system.
The move comes after weeks of driver shortages and system-wide delays that have plagued the organization. CATS says at least 80 drivers have called every day since late June.
The transit service has previously announced it will reduce some routes to ease demand, but now Channel 9 has learned that the city manager has hired an outside firm to make recommendations on stabilizing CATS.
According to a rating obtained by Channel 9, the company will look at five key areas:
- Organizational structure and leadership
- employee morale
- The relationship with the third-party company that employs CATS mechanics
- Bus system reliability
CATS officials said the service plans to cut no more than one in five routes to reduce delays. They are still studying low traffic routes.
CATS officials hope to have information on which routes will be affected before a meeting with the Metropolitan Transit Commission on Wednesday.
Channel 9 has contacted CATS several times for comment, but has yet to receive a response.
(WATCH BELOW: CATS is holding a job fair in an effort to reduce delays due to driver shortages)
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