– Customers using the Hinfo service in an establishment,
– Management of the hotel currently being configured,
– Hotel Management, of which Hinfo and
– Any questions properties have regarding their hotel technology solution before joining.
Many surveys of self-service support options and knowledge bases show that most people prefer to ask for help without having to contact companies directly. According to a Microsoft survey, 86% of consumers expect an online self-service option and two-thirds would use this option before contacting the company directly.
“Our revamped support website is another option in addition to our already high level of direct contact support,” says Neil Houlston, Founder of Hinfo. “As our membership base continues to grow, we have invested time and effort in revamping our support website to answer almost any questions your management and guests may have, which can be easily accessed at any time.”
Guests can access the support website at any time through the respective App Stores link or through the Settings screen of the Hinfo app.
Some guests may wonder about their privacy practices or even how to change the type of map used in the Near Me Map section.
Guests can access the answer to each of these and other related questions at any time.
If a property is currently being set up, they will be able to access detailed guides for each respective section and any questions they have before submitting.
This includes a step-by-step initial setup guide, as well as separate guides for ordering food and drink, adding hotel comp details to amenities, or activating many of the optional features and services they offer. .
After going live, facility staff can still benefit from their support website, with details on how to add details they missed during setup, or enable a feature /a service he did not use before.
For example, how to enable their machine translation service to translate information from your hotel books and how to manually order/reorder venues and events listed in Near Me.
The revamped support website is available to guests and management at https://www.hinfo.com/support.
To learn more about Hinfo, please visit their website.