Expedia powers Accor website allowing for easier flight add-ons – Travel Weekly

Expedia Group has announced that its white label model has been selected by Accor to launch its new Flight + Hotel site, allowing travelers to add flights to their hotel stay.

The model solution will launch in Australia later this year with the UK, France and Germany to follow.

“Accor is a long-standing partner and we are proud that it has placed its trust in the technology and in our team at Expedia Group,” said Ariane Gorin, President of Expedia for Business.

“Using Expedia Group’s Open World platform, Accor travelers will have access to our global airline offering as well as our multilingual travel assistance services, and will be able to earn Accor loyalty points in a transparent from start to finish.

“Accor itself will now be able to increase brand loyalty, increase revenue and attract high value package travellers.”

Powered by the Expedia Group Open World platform, Flight + Hotel allows Acor travelers to join flights to their hotel bookings with Expedia Group’s global offering of more than 500 airlines worldwide.

This provides the traveler with a seamless experience when booking their trip while allowing Accor to tap into high value package travelers who on average cancel 75% less, stay twice as long and book twice as early as travelers without a package.

Additionally, Accor travelers will now have access to traveler assistance and resources from Expedia Group to help them easily manage their travels on Flight + Hotel.

Travelers have the choice of self-serving through an AI-powered virtual agent, an online help center for frequently asked questions, or multinational, multilingual customer service through global contact centers.

According to Expedia Group’s upcoming 2023 Traveler Value Index, loyalty programs are becoming increasingly important to travelers. More than half (53%) say it is more important to travel with their loyalty providers than before the pandemic.

The new partnership will boost the engagement and lifetime value of Accor’s most loyal travelers by integrating its loyalty program, ALL – Accor Live Limitless. As a hospitality expert and travel companion, ALL – Accor Live Limitless will continue to support and reward each member in finding and organizing their next trip with a brand new website dedicated to flight + hotel packages. .

Travelers can create their package with Accor’s global collection of quality hotel brands, then pair it seamlessly with the airline and flight time that best suits their trip.

ALL – Accor Live Limitless members will have the opportunity to not only save money, but also maximize their points by earning loyalty points on the hotel and flight portion of packages booked through the Flight+Hotel website.

The loyalty integration will include single sign-on so ALL – Accor Live Limitless members can seamlessly use their Accor account to log into Flight+Hotel to manage all parts of their trips in one place. Everything the traveler needs is gathered in one place to book with complete peace of mind: zero stress booking, reductions all year round and maximum points.

About Jean R. Manzer

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