Disney Cancels Same-Day ‘Star Wars’ Hotel Reservation, Leaving Guests Stranded in Hurricane

When Walt Disney World Resort announced it would build an immersive park star wars hotel to connect Star Wars: Galaxy’s Edge at Disney’s Hollywood Studios, fans were thrilled. Despite the average price of $5,000, George Lucas fans rushed to book a one-of-a-kind galactic voyage aboard Star Wars: Galactic Starcruiser.

Credit: Disney

Despite mixed reactions, the Galactic Starcruiser has sold out virtually every trip since it opened in March this year. But for the first time last month, the star wars The hotel closed due to Hurricane Ian.

Walt Disney World Resort announced the closure on September 27. However, it was too late for a guest (Reddit user u/toepick17). Their family arrived in Orlando on September 27 to a room of Disney Cast Members “looking shocked and awkward” that they were there.

starcruiser gaya star wars
Credit: Disney

The cast members explained that they called Galactic Starcruiser guests all day to inform them of the closure and posted the news online. However, the guest claimed he did not receive an email or phone call and was stranded in Florida as a Category 5 hurricane approached.

Guests were left on their own to find new accommodations and paid out of pocket to stay at Disney’s Caribbean Beach Resort.

caribbean beach concept art
Credit: Disney

“I would have expected Disney to do better to notify us of the closure as soon as possible and provide free accommodation in an available room on the property,” the guest said. “While I understand that most people staying on the Starcruiser can justify the extra expense, it was like a slap in the face that our hotel was canceled at the last minute and we had to pay for new accommodations.”

They were offered to rebook their Galactic Starcruiser trip for October 3-5 at a discount to make up for the money they spent on their unexpected hotel stay. Unfortunately, they were forced to stay in a studio apartment instead of the suite they requested for their family of four.

lightsaber experiment art, galactic starcruiser
Credit: Disney

“I’m surprised this room size exists for this experience, considering the base price,” the guest said of the room.

Walt Disney World Resort also offered an even smaller trip in November, but guests weren’t able to make it.

galactic starcruiser
Credit: Disney

The guest finally enjoyed his delayed trip, but said it wasn’t worth thousands of dollars. They found the plant-based food options bland and the interactive role-playing confusing. Plus, they wished they had more time for hands-on activities like lightsaber training and “driving” the Galactic Starcruiser.

Your family dreams of a star wars: Starcruiser Galactic Adventure at Walt Disney World Resort?

Please note that the story described in this article is based on the personal experience of visitors to Disney parks. No two guest experiences are the same, and this article does not necessarily reflect Inside the Magic’s personal views on Disney park operations.

About Jean R. Manzer

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