Monthly Archives: September 2019

The risks of relying solely on customer reviews – Hotel-Online

Jochen Ehrhardt | September 24, 2019 By Jochen Ehrhardt In today’s world, everyone seems to have an opinion about the quality of hotels and there is no shortage of ways to express those opinions. Online booking sites, search (meta-)platforms, as well as the hotels themselves encourage hotel guests to share …

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Advantages and disadvantages – Hotel-Online

Donald Fomby | September 18, 2019 By Donald Fomby Over the past few years, AI-based technologies such as voice and text assistants and chatbots have become a regular part of our lives. In fact, we should be approaching the point where we would be totally okay with AI running our …

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How to respond correctly to online hotel reviews – Hotel-Online

Kacey Bradley | September 16, 2019 By Kacey Bradley In today’s digital world, online reviews are an important part of the hotel booking process. According to a study, more than 50% of travelers do not want to book until they read the reviews – usually between 6 and 12 years …

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Hoteliers, do you offer the highest level of service? – Hotel online

Karen O’Neill | September 12, 2019 By Karen O’Neill, President Americas at Knowcross At this time, better known as the “era of the customer”, what differentiates companies like Apple, Amazon, Zappos from others? The simple answer would be their relentless efforts to exceed customer service expectations and create memorable and …

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8 things that affect the value of hotel rooms – Hotel-Online

Kacey Bradley | September 06, 2019 By Kacey Bradley Your pricing strategy should be variable – something that can change and change over time. You cannot anticipate the market and the consumers in it with a rigid structure. To approach the value of a hotel room, you need to consider …

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8 things that affect the value of the hotel room – hotel-online

Kacey Bradley | September 06, 2019 By Kacey Bradley Your pricing strategy should be variable, something that can change and evolve over time. You cannot anticipate the market and the consumers in it with a rigid structure. To approach the value of a hotel room, you need to consider a …

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Trustdata publishes report on China’s online hotel reservation industry in the first half of 2019

China’s online hotel reservation industry continued to grow rapidly, with an MAU reaching 100 million in the second quarter, while room nights booked in the first half were up 20% year-on-year. China’s GDP per capita to exceed $ 10,000 in 2019, accelerating growth in new tourists and boosting demand for …

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Trustdata releases report on China’s online hotel booking industry in the first half of 2019

Young users are increasing, with the share of post-90s users overtaking post-80s users for the first time. The potential for post-2000 is enormous. Young users born in the 1990s and 2000s experience less pressure from parental, mortgage and car expenses. They have a strong willingness to spend online, with higher …

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