Monthly Archives: January 2019

If you want a refundable hotel reservation, be sure to book one

Malka Mandel cancels what she believes is a refundable hotel reservation on Priceline. Then she tries to cancel it after finding out that it is non-refundable and has lost a credit card dispute. Is there a way to reinstate my hotel reservation? Question I recently visited Priceline.com to book a …

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Travel Convenience Store | Priceline announced ‘cancel at any time’ but then said her hotel reservation was non-refundable

Malka Mandel cancels her Priceline hotel reservation, then tries to cancel it after losing her credit card dispute. Is there a way to restore his hotel reservation? Q: I recently visited Priceline.com to book a hotel. I was looking at a few websites and researching prices to see if I …

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Customer Alert: Online Hotel Reservation Systems Under Attack Over Alleged ADA Violations | Neal, Gerber & Eisenberg LLP

A new type of litigation has arisen under the Americans with Disabilities Act (ADA) and its regulations, in particular regulations relating to descriptions of accessibility features of hotel rooms. As we have previously writing, in recent years, ADA litigation over claims for Internet-based practices has primarily focused on the accessibility …

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5 examples of innovation on a hotel website

Online travel agencies (OTAs) like Booking.com and Expedia are taking a growing share of hotel profits. Last year, they captured 39% of the US online digital reservation market. Phocuswright predicts this trend will continue, reaching 41% market share by 2020. But the good news is that hotel marketers are fighting …

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